Business Development Manager

Responsible for growing the business through the acquisition of new customers as well as retaining existing client base.  To achieve this the candidate must have a strong knowledge of the market and as well as strong customer relations. 

DUTIES AND RESPONSIBILITIES – but not confined to the following;

• Proactively identify, present and close new business opportunities
• Manage the quality of business being written and risk being taken
• Take full responsibility of the management accounts and proactively manage bad debt
• Liaise with our finance partners to enhance and develop strong working relationships
• Maintain high customer satisfaction levels through the understanding and adherence to customer satisfaction indicators  
• Implement and develop customer follow up systems and procedures to increase customer loyalty and to ensure superior customer service standards
• Maximise commercial opportunities through developing and implementing effective and consistent events and campaigns.
• Monitors and evaluates customer needs and competitor activity in the local market, ensuring that campaigns are relevant and targeted.
• Sales process understood and followed including managing trainee sales process
• Regularly communicates and interacts with members of other departments to develop the business and increase referrals  
• Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements and liaise with H&S consultant.
• Liaise with Group Marketing to drive programs and initiatives to promote brand awareness
• Consistent exercise of independent judgment and discretion in matters of significance.