Leasing Fair Wear & Tear
KNOW EXACTLY WHAT TO EXPECT
Joe Duffy Leasing adopt a professional approach in respect of the End-Of-Lease returns process. We offer our Leasing customers a service that is fully independent, fair and transparent. We have created minimum standards in relation to the expected condition of each returned lease vehicle.
These standards are widely known as Fair Wear & Tear and are comprehensively detailed in this document. Following it’s return, each vehicle will undergo a detailed inspection in relation to its interior and exterior condition. For every vehicle a condition and appraisal report is produced. These are made available to our customers via an automated e-mail.
ADVICE FOR DRIVERS
Advice about looking after the leased vehicle can be obtained from a number of sources, including the vehicles handbook. The leasing provider will take care of routine servicing and maintenance if the vehicle is on a maintenance-inclusive contract. Joe Duffy Leasing may provide advice and guidance to help customers look after their
vehicle if asked to do so.
- Maintain and look after the vehicle in accordance with the manufacturer’s guidelines
- Follow the advice provided to keep the vehicle in good condition.
- Looking after the vehicle appropriately will minimise any potential charges at the end of the contract.
- Follow the manufacturer’s recommendations regarding fuel and fuel blends, additives such as Adblue, lubricants and battery recharging because the vehicles warranty may be invalidated and long term damage caused through inappropriate use of the above.
- Report any suspected manufacturer’s faults identified on any part of the vehicle,
its bodywork or trim to the leasing company as soon as possible to have the issue resolved.
APPRAISAL TIPS FOR DRIVER
• Carry out an appraisal of the vehicle 10 to 12 weeks before the vehicle is due to be returned so as to allow you to arrange to have any damage rectified and missing items replaced.
• Before appraising the vehicle have it washed and ensure it’s in a well-lit area when inspecting.
• Walk around the vehicle and examine closely each panel, including roof, bonnet, doors for significant damage.
• Inspect lamps lenses, windows and mirrors for cracks or chips.
APPRAISAL TIPS FOR DAY OF RETURN
• On the day the vehicle is due to return it must be in a safe and roadworthy condition with all keys, equipment, accessories and documentation present.
• Joe Duffy Leasing will arrange the drop-off location/collection of the vehicle and any apparent damage and wear, including normal wear and tear, will be documented and agreed with the driver on the day.
• Joe Duffy Leasing will carry out a final assessment and calculate any end-of-lease charges.
• Ensure all personal belongings are removed from the vehicle including paperwork, CDs, personal keys from the keyring.
• Delete any personal information from the vehicle’s onboard systems using the factory reset facility.
• If the vehicle is not sufficiently clean to allow a detailed inspection the collection process may be aborted and a charge may be applied.
There are certain minor marks, scratches, chips and dents that are
acceptable, however, other more serious damage is unacceptable.
To help you assess your vehicle ahead of the inspection, we have
listed what will and will not pass the inspector’s standards.
Any damage must be repaired as and when it occurs. All work
should be completed by Authorised Repairers. Obvious evidence
of repair such as colour mismatch or misalignment between
panels is unacceptable.
• Minor body dents with no paintwork damage
• Stone chips will be allowable on forward-facing panels, which are consistent with the age and mileage of the vehicle
• Scratches that can be polished out
• Excessive chips that affect the vehicle’s appearance
• Chips on a panel/chips causing rusting
• Scratches deep enough to reach the bare metal
• Scratches affecting the vehicle’s appearance
• Previous body repairs and paint corrections that are easily visible such as poor colour match, ripples, preparation marks, visible over spray, masking lines or excessive dirt in paint
• Dents on high profile panels such as bonnets, wheel
• Underbody damage that affects the vehicle’s structure or warranty
• Non-professional repairs
TYRES AND WHEELS
All vehicles must be returned with a spare wheel, space saver spare wheel or a complete tyre inflation kit (as per original fit out)
• Less than 2.0 mm tread depth across all treads, including the spare
• Uneven wear due to over/under inflation or misalignment
• Incorrect speed rating
• Remoulds or tyres without a European Standard ‘E’ mark
• Any bulge, gouge, crack, cut, sidewall damage
WHEELS AND RIMS
• Light scratches limited to the wheel rim,
which do not exceed 50% of the rim
• Corrosion not caused by wheel rim damage
• Light scuffs on the rim edge of wheel trims
• Damage to the main surface of the wheel
• Cracked or split wheel trims